Office Policies & Procedures
Important Patient Office Policy Information
In order to better serve our patients and make each visit
as efficient as possible, we ask all patients to make note of the
following prior to their scheduled visit:
All Co-Pays are due at the time of service.
Please arrive at least 15 minutes before your scheduled visit to
update any and all insurance and/or personal information.
Test Results:
Test results for lab work, X-rays, etc. are sent directly
from the processing or service provider to the patient, usually
within 10 days. If you have not received a report after 10 days,
please notify our office.
Medications:
For your safety, all medications taken on a regular basis
for a chronic illness require regular follow-up visits before they
can be refilled.
Office visits are required for prescription and refill requests
for antibiotics, pain medications, and other controlled substances.
On-call providers cannot order refills for these medications after
regular office hours.
We are happy to provide our patients with medication samples
when available and appropriate. However, we will only be able to
dispense samples of medication at an office visit either with the
physician, nurse practitioner, physician assistant, or office nurse.
We are also limited in the amounts that we can give in order to
be able to provide samples for as many patients as possible.
Work-In Appointments:
To provide patients more scheduling options, physicians,
nurse practitioners, and physician assistants are available to render
our quality medical services. Urgent or same-day appointment requests
may be made with any provider with available time slots.
Administrative Functions:
An authorization for Workman’s Compensation coverage
will be required for all work-related visits.
Because many insurance plans limit same-day services, we do not
perform procedures on the same day as non-surgical office visits.
We are asked frequently to prepare letters, sign forms, rewrite
prescriptions due to changes in insurance or pharmacy benefit plans,
provide medical documentation for FMLA, disability qualifications,
etc. We are happy to assist you in these requests, but we will ask
patients/responsible parties to assume financial responsibility
within the scope of an office nurse visit for prescription related
actions (this may be billed to your insurance company and a co-pay
may apply), or prepayment for forms and medical summaries not completed
during an office visit.
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